POTTIICRETE refund policy You have a maximum of 14 days after receiving your order to request a refund. We are unable to cover the postage cost(s) of any returns Please inspect your order upon receipt, contact us immediately if the item (s) are defective, damaged or if you receive the wrong item, so that we (us) can evaluate the issue(s). If you wish to exchange item(s) (based on stock availability) please note, we will not be liable for any additional shipping cost, retain your shipping receipt as proof of postage. All refund(s) claims can be made via our website contact us www.pottiicrete.co.uk Please provide photographic evidence of the item(s) including the packaging, send to info@pottiicrete.co.uk The following information is required: 1.Pottiicrete reference number 2.To be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase We will notify you once we have received and inspected your return(s) we will inform you if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds to the original payment method can take 5-7 working days. Pottiicrete – shipping We dispatch your order(s) on the same day placed Mon – Saturday if it is placed before 11am. If you place your order after 11am, unfortunately there are no guarantees to dispatch on the same day. During busy periods, please allow 1 additional working days for dispatch. Our current dispatch time is 24. We use Royal Mail and DPD to send our parcels. From time to time issues or delays with couriers are out of our control. We cannot issue refunds for delays caused by our couriers. However, we cannot resend item(s) which are already in transit. Royal Mail – Terms and Conditions https://www.royalmail.com/terms-and-conditions DPD - Terms and Conditions https://www.dpdlocal-online.co.uk/content/about-terms Privacy policy This Privacy Policy describes how pottiicrete.co.uk (the “Site” or “we” “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Our website is intended for adults over 18’s only not for children under the age of 18, we do not knowingly collect data relating to children. When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. In this privacy policy we explain how we collect and use your personal information. the “Site” or “we” “us” at Pottiicrete.co.uk are the data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation. Information we collect about you and how we collect it Personal Information you provide us: name, billing address, shipping address, payment information via 3rd party (including credit card numbers, email address, and phone number). Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. 3rd parties’ disclosure for a business purpose: shared with our processor Royal Mail, DPD, credit card payments via Square Other examples when you contact us via the website, email and or telephone/mobile 1.Enquiring about our products or services 2.Using and browsing our website 3.Telephoning, texting, writing by post or emailing us This information may include the following: 1.Information (identification) such as your full name and title 2.Contact information, such as your postal address, email address and telephone number 3.Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback 4.Information about your shipment, including the recipient 5.Payment information (this is securely collected and processed by our payment provider Square) COOKIES We collect information using cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. 1.The User Agent (device) details supplied by your internet browser 2.A device identifier (cookie or IP address) and general location for fraud prevention 3.Details of your visits to our website and the resources that you access, including, but not limited to, website pages, links, traffic data, location data, weblogs and other communication data 4.Where orders originate from advertising sources, we record the source of each order. This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind. If you choose to pay for your goods with a credit or debit card, this is encrypted reference to your card known as a ‘token’. We use a third party (Square), this helps us to keep your data secure. Information we receive about you from other sources It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it. Supplying our products and providing our services It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you become a customer. Using your information in this context is necessary so that we can: Provide you with information about your contract with us Provide you with information about our products and services Verify your identity Contact you about any changes that we make to our products or services Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure Telling you about other products or services that we think may be of interest to you We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications. You can update your preferences by using the links in any of our emails to you, or by getting in touch using our website. Our business We only want to offer you the best products, services and experience whilst using our website. We may at times review our website improving navigation for a better experience. measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you Contacting you We want to stay in touch with you. Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes. We will only use your information in this respect where it is necessary so that we can: 1.Interact and respond to any communications you send us, including where you use the Contact Details section below, and any social media posts that you tag us in 2.Let you know about any important changes to our business or policies Verifying your identity We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes. We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud. We need all the categories of information listed above to allow us: 1.to enter into and perform our contract with you; 2.to enable us to comply with legal obligations; and 3.to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests). The situations in which we will process your personal data are listed set out below and indicate the purpose or purposes for which we are processing or will process your personal information. Perform Our Contract With YouComply With Legal ObligationsPursue Legitimate Interests Verifying your identityVerifying your identityVerifying your identity Making a decision to supply our services Administering the contract we have entered into with you x Dealing with any complaints you may have Dealing with any complaints you may have x Dealing with legal disputes involving youDealing with legal disputes involving you x Complying with health and safety obligationsx Complying with health and safety obligationsComplying with health and safety obligations x To detect and prevent fraud, money-laundering and other crimes To review and improve the performance of our systems, processes and staff (including training) To interact and respond to any communications you send us, including social media posts that you tag us in To let you know about any important changes to our business or policies To ensure that the information that we hold about you is accurate and up to date To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud)To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud) Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. Sharing your information within our company We share the information that you provide to us with our staff so that we can provide our products and services to you. Sharing your information with third parties We may share your data with selected third parties. For example, we may share your information with: 1.Internet hosting providers to host the website, related infrastructure, services and applications 2.Contact management systems to send emails, instant messages, social media messages and SMS messages There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is: 1.Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings How long we keep your data 2.We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you. 3.We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. 4.We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, you can help keep your personal information safe – not just on our website, but whenever you provide information online. Here are some simple ways you can improve the security of your information: 1.Use a modern, secure browser and operating system 2.Ensure that your browser and operating system have the latest security updates 3.Use strong passwords and do not reuse them across multiple websites 4.Keep your passwords private 5.Learn about how email scams operate and exercise caution when using email 6.Understand the risks of using public WiFi services What rights do you have in respect of your personal information? You have the right to be informed We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. But if you have any questions or require more specific information, you can get in touch using Contact Details section below. You have the right to access your personal data You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following: 1.Why we have been using your information 2.What categories of information we were using 3.Who we have shared the information with 4.How long we envisage holding your information In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs. You have the right to correct any inaccurate or incomplete personal data Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can contact us so that we can correct our records. You have the right to be forgotten There may be times where it is no longer necessary for us to hold personal information about you. This could be if: 1.The information is no longer needed for the original purpose that we collected it for 2.You withdraw your consent for us to use the information (and we have no other legal reason to keep using it) 3.You object to us using your information and we have no overriding reason to keep using it 4.We have used your information unlawfully 5.We are subject to a legal requirement to delete your information In those situations you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch using our website. You have the right to object to direct marketing You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately. You have the right to object to us using your information for our own legitimate interests Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes: 1.When we tell you about products or services that are similar to ones that you have already bought 2.When we use you information to help us make our business better 3.When we contact you to interact, communicate or let you know about changes we are making We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes. In order to exercise your right to object to our use of your data for the purposes above, please contact us. You have the right to restrict how we use your personal data You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where: 1.You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this 2.You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection 3.We have used your information in an unlawful way, but you do not want us to delete your data 4.We no longer need to use the information, but you need it for a legal claim If you believe any of these situations apply, please contact us. You have rights related to automated-decision making and profiling Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us. Use Of Cookies On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you. All computers can decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. We may use the cookies for the following purposes: 1.To show relevant advertisements on sites on the internet 2.To show relevant advertisements based on your prior visit to our website 3.To use Google Analytics data to serve advertisements based on your prior visit to our website You can opt out of Google's use of cookies by visiting the Google advertising opt-out page google.com/privacy/ads. In addition, for all our other third-party vendors you can opt out by visiting networkadvertising.org/managing/opt_out.asp. Third Party Links You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. Changes to our Privacy Policy Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email and our website. Please check back frequently to see any updates or changes to our privacy policy. Complaints If you wish to make a complaint about our goods or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO. Contact Details Our Data Protection Officer is Caroline Jackson, who can be contacted at the address below. Post: Pottiicrete PO Box 138 Whitehaven CA28 0DX Email: info@pottiicrete.co.uk (subject Data protection)